I agree its maddening to be locked out of gmail for no specific reason. I imagine the customer to employee ratio is a billion to one, so even if they had a ticket system, it'd be overwhelmed in a short amount of time.
What are the chances your account was hacked and is now being used to pump out spam? Turn on two-factor authentication if you haven't already, once you are able to get back in.
They do have support reps and a ticketing system. You have to pay for them though. I suggest upgrading your account when it comes back online so that you're paying for support.
What are the chances your account was hacked and is now being used to pump out spam? Turn on two-factor authentication if you haven't already, once you are able to get back in.